At Yona, we are committed to delivering products that meet the highest standards of quality and craftsmanship. If your purchase does not meet expectations, we are here to assist you under the following policy.
1. Exchange Policy
We offer complimentary exchange under the following circumstances:
A. Size Exchange
• If the size does not fit, you may request an exchange within 24 hours of receiving the product.
• The requested size will be provided subject to availability.
• If the requested size is unavailable, you may choose:
– Another available size (if restocked), or
– A different design of equal value (or by paying the price difference if higher).
Please note: Refunds are not applicable for size-related issues.
B. Conditions for Exchange
To be eligible for an exchange:
• The product must be unused, unworn outdoors, and in original condition.
• All original packaging, tags, and accessories must be intact.
• Products showing signs of wear, damage, or alteration will not be accepted.
2. Return Policy (Defective Products Only)
Returns are accepted strictly in cases of manufacturing defects.
A. Reporting Defects
• Any defect must be reported within 24 hours of delivery.
• Customers are required to provide clear photos/videos as proof of the issue.
B. Return Approval
• Once verified by our quality team, the product will be approved for return.
• Customers may choose:
– A replacement product, or
– A full refund (in case replacement is not available).
3. Non-Returnable Situations
Returns and exchanges will not be accepted in the following cases:
• Requests made after 24 hours of delivery.
• Products that have been used, worn outdoors, or damaged after delivery.
• Minor variations in color or texture due to lighting or screen differences.
• Change of mind or preference.
4. Exchange & Return Process
• To initiate a request, please contact us via our official channels with:
– Order details
– Reason for exchange/return
– Supporting images (if applicable)
• Approved requests will be processed within a reasonable timeframe.
5. Shipping & Handling
• Yona may provide free exchange logistics for eligible cases.
• In certain cases (e.g., remote locations or special circumstances), customers may be requested to assist with return shipping coordination.
6. Final Discretion
All exchanges and returns are subject to quality inspection and approval by Yona.
Yona reserves the right to decline any exchange or return request that does not meet the above conditions or where misuse of policy is suspected.
7. Our Commitment
We aim to ensure a seamless and premium shopping experience. Each request is handled with care to maintain the integrity of our products and the trust of our customers.